What is GC Services Debt Collection, and how does it work?

 

The debt-collection firm GC Services is well-known in the sector. They're arguably one of the world's largest collection agencies. They frequently act as a spokesperson or middleman for businesses in a variety of industries, including retail, traffic, and automobiles. They are best renowned, though, for collecting student debts. After a period of trying to collect a debt from you, one of these corporations may hire a third-party, such as GC Services, to pursue their debts on their behalf. However, it's critical to understand the company's history and the allegations leveled against them in the past.

GC Services presently employs more than 8,500 people in the United States and the Philippines. The corporation is headquartered in Houston, Texas, but it outsources much of its work to other countries. They take care of both first- and third-party debts. This implies they'll frequently deal with debtors who are behind on their payments as well as those who have defaulted on their payments. They claim to have 60 years of business experience and describe themselves as "the largest business process outsourcing providers in the United States." However, despite their many accomplishments, this company's name has been in the news due to FDCPA (Fair Debt Collections Practices Act) violations.

If you're not familiar with the FDCPA, it lays out the rules and regulations that debt collectors must follow. They're intended to safeguard you as a borrower by preventing harassment and abuse. However, collection agencies occasionally break the law, leading consumers to file a lawsuit to safeguard their rights and enlist the services of a credit repair company in Houston or other cities around the country.

GC Services has recently become a big subject due to a $700,000 payment paid to settle a lawsuit alleging that the company was participating in illegal and invasive debt collection activities. The company did not admit or deny any wrongdoing, but it agreed to pay the FTC's penalties. According to the lawsuit, GC Services continuously called third persons (the borrower's family, neighbors, and so on) even after being advised that they were calling the wrong individual. According to the lawsuit, GC Services fraudulently said that they would stop phoning them and that they would take steps to erase the third party's phone number. Debt collection companies are only allowed to phone third parties once under the FDCPA.

GC Services is also accused of revealing consumer debts through voicemail, according to the lawsuit. These voicemails were eventually heard by someone who wasn't the customer. Again, this is a violation of the Fair Debt Collection Practices Act. The debt collection firm claimed in the lawsuit that it collected $1.4 billion in gross collections from clients in 2014. In addition, according to the lawsuit, they earned total revenues of almost $133 million in the same year.

This business also handles a wide range of client complaints. Over the last three years, the Better Business Bureau (BBB) has received 111 closed customer complaints. In the last year, 25 of the complaints have been resolved. There are presently 13 consumer reviews on the BBB site for the company, resulting in a one-star rating. The BBB, on the other hand, has given the company an A rating. Consumers who have an issue with GC Services are more likely to express their dissatisfaction in whatever manner they can. GC Services has a negative image among the customers they serve, but they continue to have a lot of success in the market.

MANAGEMENT OF HARASSMENT

It's critical to understand your rights as a borrower if you're currently working with a debt collecting organization like GC Services. The Fair Debt Collection Practices Act (FDCPA) was enacted to protect debtors from predatory debt collectors, such as GC Services, who used predatory tactics to collect debts.

You should seek help if you're being harassed by debt collectors in any of the following ways:

- Taking phone calls at work

- Getting calls late at night or early in the morning

- Getting a lot of calls every week

- You are being threatened with violence by collectors.

- Debt collectors claim that you owe more than you believe.

- Use of explicit or profane language

When a debt collector engages in any of these actions, they are breaking the law. There are actions you should take to give yourself the best chance of establishing your case if it becomes necessary. To begin, ask the debt collection agency to stop contacting you (either verbally or in writing). They are required by law to comply with your request. If they haven't ceased contacting you, it's a good idea to keep track of all of their illegal activities. This ensures that you'll be able to back up your statements with evidence. After that, you can file a complaint with the Federal Trade Commission or your state's attorney general.

Representatives from these camps will be able to provide you with all of the information you require to proceed with your case. Debt collection agencies like GC Services do not have the right to treat you unfairly. You will be treated with dignity and respect if you are aware of your alternatives as a borrower.